These Guidelines detail key aspects of the Adflex Support & Maintenance program. At Adflex, customer satisfaction is paramount and we believe our support guidelines support that philosophy.

What is Covered

  • You have direct contact with our Technical Services group to help you resolve issues or errors that may arise, related to the use of your Adflex solution.
  • We will answer your questions related to the configuration & usage of your purchased Adflex solution.
  • You are offered software updates as per your product license agreement.
  • You are free to send us your ideas for how we can make our products better! There is no guarantee that this work will be included in a future release, however we welcome customer feedback.

What is Not Covered?

  • Third Party Software.
  • Consulting and other professional services. These may be provided, if requested by you, however these services would be subject to a separate agreement with Adflex.

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